Wednesday, January 13, 2010

Why Use a Small Bank?

Here is a small reason why one should use a small bank instead of one of the multinationals. This note is part of the answer to my somewhat hotheaded email to the bank, regarding the fact that they place a hold on one of my expense checks; and as a result of the hold, two payments were charged an NSF fee.
I can see that you do have a past history of receiving the expense checks from your employer and there was no hold placed on the item. I have removed the hold and rebated the 2 fees you incurred as a result of the hold. I will also be contacting the branch manager in the Watertown office to explain the situation, and I will put comments on your account not to hold the items from your employer. I would like to apologize to you for the inconvenience and frustration...
This kind of service is what you get from a small bank.

Kudos to Mutual Security Credit Union.

No comments:

Post a Comment